Terms & Conditions

This website is owned and operated by The Coffin Company  ("us", "our" and "we").

Use of this website constitutes your acceptance of these terms and conditions which take effect from the first time that you use this site. If you do not accept these terms and conditions, you must not use this site.

The Coffin Company reserves the right to change this website and its content (including these terms of use) at any time and without any notice. It is your responsibility to ensure that you refer to these terms of use on accessing the site and that you comply with them. Your continued use of this website after such changes to these terms of use constitutes acceptance of any posted changes.

You agree to use this site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use or enjoyment of this site by any third party.

All communications regarding this website should be addressed to: The Coffin Company (NE) Ltd, Tower House, High Callerton, Ponteland, Newcastle upon Tyne, NE20 9TT.

Every effort is taken to ensure that the content of this website is up-to-date and accurate. However, no representations or warranties of any kind (whether express or implied) are made about any of this website's content and any such representations or warranties are excluded by this notice. We do not warrant that the use of this website will be error - free or uninterrupted.

Any use by you of this website and / or its content is entirely at your own risk. We make this website available to you on the basis that (except in respect of fraud or of death or personal injury caused by our negligence) all liability for any loss or damage whatsoever arising out of or in connection with your use of this website and / or its content, including but not limited to computer service or system failure, access or delays or interruption, data non-delivery or mis-delivery, computer viruses, breaches of security or unauthorised use of the system arising from "hacking" or otherwise.

You may use, store and download information contained in or pages from this website for your own personal or your company's non-commercial use and research. You may electronically copy and / or print in hard copy portions of this website for personal non-commercial purposes. However, you may not re-publish, re-transmit, re-distribute or otherwise make any information from this website available to any other party or on any other website, online service or bulletin board or make such information available in hard copy or on any other media without our prior express written consent. Any other use of the content of this website (including any reproduction for purposes other than permitted above and any modification, distribution or re-publication) is strictly prohibited.

All brand names, business names or logos contained on this website are our property or that of their respective owners.

Our website images show a fair representation however products are handmade and may vary in colour, shade, design, fastenings or handles dependant on the required size in detail from the illustration. No liabilty or responsibility is taken for manufacturing modifications or updates that do happen from time to time. All product sizes are approximate. Colours pay a representation however may vary due to photographic lighting and monitor settings. 


Free shipping is only available on products weighing under 30kg delivered within the mainland UK, additional shipping charges will apply where products are required to be delivered to Highlands and Islands (including Northern Ireland). Due to health and safety regulations we can only deliver products over 30kg directly to Funeral Directors (outside of the London area will incur an additional charge of £105). 

On selective discounted coffin and casket products where stated free shipping is not available a flat rate shipping fee of £95 will apply as detailed on checkout.

Your order represents an offer which is accepted by us when we send an e-mail confirmation to you that we have dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-Mail to you.

Refunds or replacements are not available whereby:

Duplicate Invoices - Should you require a duplicate invoice, there is an additional administration fee of £10. Duplicates will only be issued once payment has been received.

This website may provide links to other websites which may interest you. We do not endorse or give our approval of any websites linked to this website and we do not accept any liability in relation to your use of such websites.

Any links to this website must be direct to its homepage and our prior written approval must be obtained before any links are established to this site by contacting The Coffin Company (NE) Limited, Tower House, High Callerton, Ponteland, Newcastle upon Tyne, NE20 9TT. No authority is given by us or the contributors to this website (whether express or implied) to frame any of the content of this website or to use a representation of any of the firm's names, logos or brand names contained in this website.

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